Free Front Office Guide:
Book More Appointments with New Dental Patients
It starts with your front desk. The better they are trained, the better prepared your team is to help bring in more new patients.
There is No “I” in Team
But There is in “Training” and “Implementation”
You and other members of the front-office team play an integral role to the continual growth rate of your practice.
Providing a welcoming environment and establishing a friendly line of communication, especially from the first call with a prospect, is what can help you not only grow your practice by attracting new patients but increase the loyalty of patients to keep returning to your practice time and time again. Your daily behavior is an important element in providing a superior patient experience.
It all starts with a call, and how you and your team handles that call can be the difference in revenue made or revenue lost.
Let’s not forget the importance of proper training and onboarding for any member of your team. Providing the right tools and the same tools to everyone will help you remain cohesive and organized regardless of who a new patient speaks with.
And your manner on the telephone, as much as any other single factor, determines how fast the practice can grow by attracting new patients.
Our goal is to help you sharpen those communication skills and close more leads.
Within This Guide, You Will Discover:
- 10 Tips for Nailing New-Patient Phone Conversations
- How to answer questions about specific dental services (especially those that you may not offer).
- How to field questions about fees and still be able to book them for a consultation.
- You will even find mock-conversations that outline possible hesitations from prospects and how to different possible answers to help you keep the conversation moving along positively.
Our goal is to help you and the other members of your dental front-office team convert a higher percentage of your phone inquiries into new patients.Remember, it all starts with a call – Download now to learn more.
Co-Founder & Internet Marketing Director
Content Marketing Editor